Die Länderbahn GmbH DLB

Employee customer center / lost and found office (m/f/d)

Hospitality, tourism
Active since: 22.07.2024
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Länderbahn is a rapidly expanding private rail transport company with long-term transport contracts in Bavaria and Saxony, Rhineland-Palatinate and Saarland. As a company steeped in tradition, we are equally enthusiastic about the tried and tested and the new.
In doing so, we count on both the experience and new impulses of our qualified teams of employees. They are the main guarantors for ensuring our high-quality local rail passenger transport services. Together, we work with heart and mind for our customers and are constantly evolving. Would you like to join us on this mission?
Then get on board and join us on our journey.

Your tasks

Processing customer concerns – in person at the customer center reception desk, in writing, by telephone
Customer advice on tariff and transportation regulations, timetables and construction site information
Contact person for our Deutschland-Ticket subscription customers
Processing refunds and appeals
Managing lost property
Other general administrative activities

Your qualifications

At least completed training
Experience in the transport or tourism sector desirable
A cordial appearance as well as polite and customer-oriented manners
Good comprehension and appropriate expression
Strong communication skills, ability to work in a team and flexibility
Stress resistance as well as a responsible and independent way of working
Very good written and spoken German
Very good knowledge of MS Office
Knowledge of collective agreements is an advantage


Permanent employment contract
A responsible and varied job in a future-proof, dynamically growing company
Modern workplaces
Planning security thanks to a long-term duty roster (working days Mon-Sat)
Attractive remuneration according to collective agreement with up to 42 vacation days
Company pension scheme
Free travel on the Länderbahn network in Bavaria, Saxony and Thuringia
Discounted shopping opportunities with numerous partners
Job bike
Germany ticket as a job ticket

Additional job locations
Entry date
Contract tye
keine Angabe
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Employer Info
Die Länderbahn GmbH DLB
Stadtfeldstraße 8
94469 Deggendorf

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